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CURACAO

Location Policies

HOURS OF OPERATION...

Pick up and Drop off                    
Mon-Fri: 8 am – 8 pm 
Sat-Sun: 8 am – 6 pm


BEFORE YOU ARRIVE

Please read the local policy information before booking.You will receive our pick up instructions via whatsapp, telephone or email.

Reservations will be honored for 2 hours after the original scheduled pick up time. Customers need to report any delay at +5999-5136678 so that we may try to accommodate the reservation. Any changes to the reservation or rental may result in a change of rate or additional fees.


AGE RESTRICTIONS

The minimum age of the renter or any additional driver must be 25.

DRIVER’S LICENSE

Renter must present a valid driver’s license at the time of rental. Please present all the documents at time of rental.

FORMS OF PAYMENT

Payments can be done in cash or by credit card. We accept Visa, Mastercard and American Express. Payments have to be done in advance, at pick up the latest. A deposit between $ 500 - $ 1500 is required, depending on the car type. Deposits can only be done via credit card in the renter’s name.

Bank transfers are also accepted. Please note that the transfer has to be completed before pick up.

REFUELING CHARGES

The vehicle must be returned with  the same amount of fuel as rented to avoid a refueling service charge of US$ 5 per liter.

EARLY RETURNS

Early returns on rentals reserved through internet or GDS channels (excluding our website www.curacao.rossrentalcars.com) are non-refundable regardless of rental vehicle accidents during the rental, length of stay changes, family or pet illnesses or changes to business schedule.

LIABILITY INSURANC...

All cars are insured at minimum liability requirements at Curacao. The renter’s responsibility is the amount of the damage or vehicle in case the car is pronounced total loss.

COLLISION DAMAGE W...

CDW and TP (Theft) Insurances are required. With these insurances your responsibility is maximum the amount of your deposit in case the vehicle is damaged and  in case of theft. TP only covers the theft of the vehicle and parts. Possible coverage of credit cards are secondary and will not take away this obligation. 

MILEAGE

Unlimited mileage at no extra charge.

(OPTIONAL) SERVICE...
  • Additional driver: US$ 8 per day/US$ 49 per week
  • CDW: US$ 9 to US$ 14 per day
  • TP: US$ 5 per day
  • Child safety seat: US$ 5 per day
OTHER RATE INFORMA...

Vehicles are rented per day (24 hrs). In case a vehicle is returned later than agreed extra charges of US$ 10 per hour will apply until the normal day rate is reached. Unauthorized extra day rate current daily rate plus US$ 15/day.

SMOKING

All rental vehicles are non-smoking vehicles. Renters who choose to smoke in a rental vehicle will be subject to a US$ 250 fee upon return.

EMERGENCY INFORMAT...

In case of theft or joyriding call 911 (police) and our office +5999-5136678. In case of an accident call Curacao Road Services (CRS) at 199. Plus our office. CRS will take care of all insurance matters. CRS documents are needed to claim. Without these documents there will be no CDW coverage which makes the renter responsible. Documents need to be signed and delivered to our office within 24 hours.

In case of technical problems please call our 24/7 service at +5999 4650896

OTHER

Credit card information is required to confirm this reservation. Although your credit card will not be charged at time of reservation, fees may apply for cancellation or no-show.

Flight information is required.

Hours of Operation
OpenClose
Monday-Friday8:00 AM4:30 PM
Saturday8:00 AM1:00 PM
Sunday12:00 AM11:59 PM
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